FAQ

Orders are processed and shipped in 24-48 hours, except form holidays when there may be a delay.

A: At AGN Crafts, a handcrafted item signifies that each product is meticulously created by skilled artisans using traditional techniques and personal care, rather than being mass-produced by machines. Handcrafted items reflect the unique artistry and individuality of the maker, often resulting in one-of-a-kind pieces with distinct characteristics and superior quality. This dedication to craftsmanship ensures that each item you purchase from AGN Crafts is not just a product, but a work of art with its own story and charm.

Yes, all materials bought in making the jewelry is rated hypoallergenic. The material that is used in making the jewelry is in the description of the item.

We do not do custom orders at this time?

Once we receive your returned item, it typically takes 5-7 business days to process the return and issue a refund. You will receive a confirmation email once the refund has been processed.

Yes, certain items such as personalized products and final sale items cannot be returned. Please refer to our return policy for a complete list of non-returnable items.

Our return policy allows you to return items within 30 days of purchase. Items must be in their original condition and packaging. Please contact our customer service for a return authorization.

To initiate a return, please log into your account, go to the 'Orders' section, and select the item you wish to return. Follow the instructions provided to complete the return process.

Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect. In such cases, we will cover the return shipping costs.

We only ship orders within the United States.